Shipping policy

Shipping Policy

Last updated: January 2, 2026

Thanks for shopping Chaotic Glow Studio! Below you’ll find everything you need to know about how we process and ship orders.

Processing Time

All items are prepared with care. Please allow 1–3 business days for order processing before shipment.

  • Processing time does not include shipping/transit time.

  • During holidays, new releases, or high-volume periods, processing may take a bit longer.

If your order is time-sensitive, please contact us before placing your order and we’ll let you know what’s possible.

Shipping Locations

We currently ship to: [United States]
If you’re outside this area and would like to order, contact us and we’ll let you know if we can accommodate.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order details.

Shipping Methods & Delivery Times

We ship using major carriers such as USPS/UPS (carrier may vary). Estimated delivery times after an order ships are typically:

  • Standard Shipping: [2–7 business days]

  • Expedited Shipping (if offered): [1–3 business days]

Please note: delivery estimates are provided by the carrier and may be affected by weather, holidays, or carrier delays.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information (when available). Tracking may take 24–48 hours to update after the label is created.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by:

  • Incorrect/incomplete addresses

  • Returned packages due to address errors

If a package is returned to us, we can reship it once the correct address is confirmed. Additional shipping charges may apply.

Returned to Sender / Undeliverable Packages

If an order is returned to us as undeliverable, we’ll contact you. You may choose:

  • Reshipment (customer covers shipping), or

  • Refund (minus original shipping costs and any return fees charged to us, if applicable)

Damaged Packages

If your order arrives damaged, please email us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging (including the shipping label)

We’ll work with you to make it right.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, we are not responsible for theft. If you believe your package was misdelivered or lost:

  • Check with household members/neighbors, and

  • Contact the carrier using the tracking number

If needed, reach out and we’ll help guide you through the next steps.

Contact Us

Questions about shipping? We’re happy to help.
Email: allison@chaoticglowstudio.com
Business hours: Monday - Friday 7am - 10pm